BadRequest: i am looking to use a media file (mp3, wav, etc.) instead of tts for conference greeting

btracht: I assume you are using the conference callflow's action for routing calls to the conference. If so, you may try setting the "welcome_prompt.media_id" to the id of your desired media file in Kazoo or a URL to a media file stored somewhere else in a webserver. docs.2600hz.com/supported/applications/callflow/doc/conference

You need to change this within the callflow that routes to your conference.

BadRequest: i am using the main conference in smart pbx (conference service)

btracht: I see 3 options there for the main conference number: 1) Existing media. 2) New/upload media. 3) TTS.

Then, find the callflow_id for the main conference and modify it manually. Something like "GET /callflows/?filter_name=MainConference" (there should be only 1 callflow in the response), grab the "id" from that response and the PATCH it like: PATCH /callflows/{CALLFLOW_ID} -d '{"data": {"flow": {"data": {"welcome_prompt": {"media_id": "{MEDIA_ID_OR_URL}"}}}}}'

Create a backup of the callflow, just in case you need to restore it.

I think it will also be automatically re-created if you delete it, but better to make sure :)

the PATCH plays the custom greeting then the original/default one as well

what would cause me to not have all 3 options in smart pbx

btracht: My fault, I am running a custom version of SmartPBX.

BadRequest: whats your api request to use media file?

I am sorry, it is a custom implementation from someone else, so I cannot give you that information. The information I gave you before should be enough for you to configure the media you want.

Main conference is just a callflow.

the main conference is a callflow that points to the 'conference service' which has a default greeting. adding the welcome_prompt.media_id does not replace the default greeting just plays the defined media id first then still plays the default

is there a way to define the default conf_welcome prompt

btracht: I think you need to disable the welcome prompt from the conference itself.

Something like: PATCH /callflows/{CONFERENCE_ID} -d '{"data": {"play_welcome": false}}'

tried that. doesn't change anything

Although, according to the following, it should not play the default "welcome_prompt" if you define the "welcome_prompt.media_id" within the callflow because it will be collected as "Play-Welcome-Media" and if defined, it will be played, otherwise, it will play default prompt.

apparently mine not working the way it's supposed to

in media api there is a data field "is_prompt": false but i can't figure out to change

i was able to upload a file with "is_prompt": true via api. shows in account prompt db but still not working

so now my question is if there is an account defined prompt, why is it not overriding the system prompt?

Prompt override, if I recall correctly, is disabled by default for performance purposes.

Also, prompt /= media. At least in Kazoo.

If I recall correctly, in some places they interchangeable, which means you can set a prompt or a media_id as the value for the same field, but in most places, you can only set one or the other, depending on the Kazoo entity you are dealing with.

is there any way to manually override the system prompts in account?

I guess you can create a .wav file and then import it via: "sup kazoo_media_maintenance import_prompt {PATH_TO_WAV_FILE}". If you are using a different language than the default "en-us", you need to pass it as the last argument of that command (without quotes).

I think you can find the original file within "/opt/kazoo/sounds/en/us/" folder in case you want to restore it. If not, you can find it within 2600hz/kazoo-sounds repository.