13:41:26 <btracht> BadRequest: i am looking to use a media file (mp3, wav, etc.) instead of tts for conference greeting
13:48:49 <BadRequest> btracht: I assume you are using the conference callflow's action for routing calls to the conference. If so, you may try setting the "welcome_prompt.media_id" to the id of your desired media file in Kazoo or a URL to a media file stored somewhere else in a webserver. https://docs.2600hz.com/supported/applications/callflow/doc/conference/
13:49:35 <BadRequest> You need to change this within the callflow that routes to your conference.
13:56:12 <btracht> BadRequest: i am using the main conference in smart pbx (conference service)
13:59:50 <BadRequest> btracht: I see 3 options there for the main conference number: 1) Existing media. 2) New/upload media. 3) TTS.
13:59:56 <BadRequest> https://usercontent.irccloud-cdn.com/file/pUOHj5je/image.png
14:01:59 <btracht> https://usercontent.irccloud-cdn.com/file/9LlqV5kU/image.png
14:20:02 <BadRequest> Then, find the callflow_id for the main conference and modify it manually. Something like "GET /callflows/?filter_name=MainConference" (there should be only 1 callflow in the response), grab the "id" from that response and the PATCH it like: PATCH /callflows/{CALLFLOW_ID} -d '{"data": {"flow": {"data": {"welcome_prompt": {"media_id": "{MEDIA_ID_OR_URL}"}}}}}'
14:20:17 <BadRequest> Create a backup of the callflow, just in case you need to restore it.
14:20:53 <BadRequest> I think it will also be automatically re-created if you delete it, but better to make sure :)
14:23:59 <btracht> the PATCH  plays the custom greeting then the original/default one as well
14:24:23 <btracht> what would cause me to not have all 3 options in smart pbx
14:45:37 <BadRequest> btracht: My fault, I am running a custom version of SmartPBX.
15:55:12 <btracht> BadRequest: whats your api request to use media file?
15:58:45 <BadRequest> I am sorry, it is a custom implementation from someone else, so I cannot give you that information. The information I gave you before should be enough for you to configure the media you want.
15:58:59 <BadRequest> Main conference is just a callflow.
16:05:34 <btracht> the main conference is a callflow that points to the 'conference service' which has a default greeting. adding the welcome_prompt.media_id does not replace the default greeting just plays the defined media id first then still plays the default
16:06:05 <btracht> is there a way to define the default conf_welcome prompt
16:54:59 <BadRequest> btracht: I think you need to disable the welcome prompt from the conference itself.
16:55:46 <BadRequest> Something like: PATCH /callflows/{CONFERENCE_ID} -d '{"data": {"play_welcome": false}}'
16:55:50 <BadRequest> https://github.com/2600hz/kazoo/blob/4.3.142/applications/crossbar/priv/couchdb/schemas/conferences.json#L178
16:58:59 <btracht> tried that. doesn't change anything
17:00:28 <BadRequest> Although, according to the following, it should not play the default "welcome_prompt" if you define the "welcome_prompt.media_id" within the callflow because it will be collected as "Play-Welcome-Media" and if defined, it will be played, otherwise, it will play default prompt.
17:00:30 <BadRequest> https://github.com/2600hz/kazoo/blob/4.3.142/applications/conference/src/conf_discovery_req.erl#L95
17:46:35 <btracht> apparently mine not working the way it's supposed to
17:47:38 <btracht> in media api there is a data field "is_prompt": false but i can't figure out to change
18:13:04 <btracht> i was able to upload a file with "is_prompt": true via api. shows in account prompt db but still not working
18:22:04 <btracht> so now my question is if there is an account defined prompt, why is it not overriding the system prompt?
18:53:20 <BadRequest> Prompt override, if I recall correctly, is disabled by default for performance purposes.
18:54:08 <BadRequest> Also, prompt /= media. At least in Kazoo.
18:56:38 <BadRequest> If I recall correctly, in some places they interchangeable, which means you can set a prompt or a media_id as the value for the same field, but in most places, you can only set one or the other, depending on the Kazoo entity you are dealing with.
20:23:20 <btracht> is there any way to manually override the system prompts in account?
20:55:06 <BadRequest> I guess you can create a .wav file and then import it via: "sup kazoo_media_maintenance import_prompt {PATH_TO_WAV_FILE}". If you are using a different language than the default "en-us", you  need to pass it as the last argument of that command (without quotes).
20:56:44 <BadRequest> I think you can find the original file within "/opt/kazoo/sounds/en/us/" folder in case you want to restore it. If not, you can find it within 2600hz/kazoo-sounds repository.