barney_ braintree_update_req:166(<0.21083.149>) service item devices/sip_device had no plan id

i am getting significant amount of 'Recovery On Timer Expire' from 1 client/account

any ideas to resolve this?

btracht check if SIP_ALG is disable

also, could be firewall issue

when kazoo can't reach the phones itself

Serge did you get it working?

barney_ nope, still see the error: service item devices/sip_device had no plan id

but I'm definitely getting closer

ok so now you need to setup your braintree plans

do I need to add "mapping" to the default_bookkeeper or where this data come from?

I see someone mention that in forum

yes it looks like that

{"mappings": {"device": { "_all": {} } } }

device is the the categoryName and _all is the Item

barney_ I wish I could read this code =(((

btracht: just started seeing a bunch of recovery_on_timer_expire the past 12 hours specific to softphones, more specifically acrobits, still looking into it

so, for mapping, I assuming I need to add all the items in default_bookkeeper?

where's the forum post you saw about mapping?

barney_ forums.2600hz.com/forums/topic/1128…ssues/?do=findComment&comment=60575

yes, that's exactily what i thought

bearing in mind i know nothing about braintree, but would have thought you need to map your service plan to braintree

fink: the recovery_on_timer_expire i am getting are with polys and a fortigate

barney_ how critical is it: "found 0 references to object plans"

fairly.. do you have the plan in the service db for the account?

you need the plan in the AccountDB for the vendor, then you need to subscribe that plan to the child accounts of that vendor (servicedb/<accountid>)

actually thinking about it, object plans are plans that are inserted into account,device documents

barney_ trying to dig down tons of debug logs

mc_ can I use an escript to call kazoo_snmp:get_oid/4 ?

tried using sup, but it converts all the function args to binary

basically I am already running net-snmp,so seems more sensible to extend/pass the enterprise to a script that can get the data

mc_: Do you know where I can find any info about object_plan? How to create it or make kazoo make it?

Serge, don't think you need an object plan from memory

there's 2 places you can create a service plan in the accountdb and servicedb

"found 0 references to object plans" is just a debug message that you can ignore

barney_ over here people trying to fix an issue that monthly usage charges is not showing up forums.2600hz.com/forums/topic/1109…ger-is-not-showingreturning-results

Serge, do you have working service plans?

i thought you were trying to get your service plans working with braintree?

using crossbar api what do you get doing this:

GET /v2/accounts/{ACCOUNT_ID}/service_plans

it is kinda working. I create a default_bookkeeper document and add mapping for service plan there. When I buy device, it showing up on braintree. But now I can't buy a credit to the account

ok

what do the log say when you try and buy credit?

Manual top-up (Timeout waiting for bookkeeper result)04/06/2023 - 12:20:52$6.00

if you grep your debug log for kz_transaction what does that show?

kz_transaction:709(<0.23090.164>) created sale transaction in 8a995eae00fc5b8d1cbe4df12b93340a 2023-4 for $5.0

kz_transaction:838(<0.23090.164>) sending failed notification

when I trying to see monthly usage - here is what I get - pastebin.com/raw/v6NSZjB5

from monsterui ?

doesn't look like it's passing any auth?

yes, from monster ui

the timeout will be happening because there's no listener for the ampq request sent to bookkeeper

hmmm - in system config/services what is right syntax for "master_account_bookkeeper"?

is it just "braintree" or "kz_bookkeeper_braintree"?

kz_bookkeeper_braintree

that's what I have...

what's the out of kazoo-applications status ?

output*

or sup kapps_controller list_apps

barney_ pastebin.com/raw/NqNrNGHd

[jonny5,hotornot,braintree,call_inspector,webhooks,trunkstore,teletype,tasks,stepswitch,reorder,registrar,pivot,omnipresence,milliwatt,media_mgr,hangups,fax,crossbar,conference,cdr,callflow,blackhole,sysconf]

has braintree even worked recently? i don't know of anyone using braintree... i think most folks are using an http bookkeeper, or billing completely outside of kazoo with rev.io or something similar

(this is not an endorsement for rev.io, they're a bunch of scumbags)

fink: I believe 2600hz use braintree

and I use it for last couple years with 4.2

ok, didn't know it was still being maintained, i thought they changed their api after getting acquired

yeh.. says that braintree is not production ready

i use my own external billing platform and don't even use bookkeeper

When I trying manual top up - Failed to load resource: the server responded with a status of 500 (Internal Server Error)